FAQs

Subscription Management

• Free Trial Program
• How to Cancel a Subscription
• How to edit your Subscription

Account Management

• Having trouble logging in?
• How do I change my address on file?
• Military & First Responder Discount
• Onnit X FAQ

Orders & Payments

• Can I use HSA or FSA?
• Didn't Receive A Confirmation Email?
• How to Use Your Coupons?
• Order Modifications
• Shipments to Australia & GST
• Shipments to New Zealand & GST

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Shipping Information

• Order Status & Shipping Timeline FAQ
• Tracking says my package was delivered, but I haven't received my order.
• Free Shipping Program
• International Shipments
• Shipping to a U.S. Territory
• Shipping Services

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Refunds & Returns

• Keep It™ Money Back Guarantee
• Refund Policy
• Return Procedure
• Apparel Exchanges

Quality and Safety

• Supplementation & Suggested Use
• Product Information, Certifications & Warnings
• Shelf Life & Expiration

Everything Else

• Looking for the Onnit Gym & Retail Shop?
• Donation Requests
• How can I apply for the Sponsorship Program?
• How can I apply for the Affiliate Program?
• New Year, All You Challenge - FAQ
• Wholesale Inquiries

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