FAQs

Subscription Management

• Free Trial Program
• How to Cancel a Subscription
• How to edit your Subscription

Account Management

• Having trouble logging in?
• How do I change my address on file?
• Military, First Responder & Teacher Discount
• Onnit X FAQ

Orders & Payments

• Can I use HSA or FSA?
• Didn't Receive A Confirmation Email?
• How to Use Your Coupons?
• Order Modifications
• Shipments to Australia & GST
• Shipments to New Zealand & GST

See all 9 articles

Shipping Information

• Order Status & Shipping Timeline FAQ
• Holiday Shipping Guide
• Tracking says my package was delivered, but I haven't received my order.
• Free Shipping Program
• International Shipments
• Shipping to a U.S. Territory

See all 9 articles

Refunds & Returns

• Keep It™ Money Back Guarantee
• Refund Policy
• Return Procedure
• Apparel Exchanges

Quality and Safety

• Supplementation & Suggested Use
• Product Information, Certifications & Warnings
• Shelf Life & Expiration

Everything Else

• Tribe Artwork Challenge - FAQ
• Looking for the Onnit Gym & Retail Shop?
• Have a Donation Request?
• How can I apply for the Sponsorship Program?
• How can I apply for the Affiliate Program?
• 12 Days of Fitness - Instagram Giveaways

See all 10 articles