FAQs

Subscription Management

• Free Trial Program
• How do I edit my subscription?
• How do I unsubscribe?

Account Management

• Having trouble logging in?
• How do I change my address on file?
• How do I earn Onnit X Rewards?
• I redeemed OnnitX points but I can't find my Reward
• What is the Community Discount?

Orders & Payments

• Didn't Receive A Confirmation Email?
• How to Use Your Coupons?
• What payment methods are accepted?
• Why am I being charged sales tax?
• Why do I see multiple charges on my statement?

Shipping Information

• Order Status, Shipping & Delivery Timeline FAQ
• What should I do if my order was marked as delivered, but I haven't received it?
• Why am I being charged for shipping?
• Do you ship internationally?
• Do you ship to U.S. Territories?
• How will you ship my order?

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Refunds & Returns

• Have an International Return?
• What is Onnit's Keep It™ Money Back Guarantee?
• What is Onnit's Refund Policy?
• How can I make a Return?
• Can I exchange apparel?

Quality and Safety

• Safe Consumption of Our Products
• Understanding the Unique Nature of Our Fitness Equipment
• Looking for Supplements but don't know where to start?
• Supplementation & Suggested or Intended Use?
• Product Information, Certifications & Warnings?
• Shelf Life & Expiration - "MFG" Date vs. "EXP" Date?

Everything Else

• Support Availability
• Alpha BRAIN® FAQ
• Onnit’s Compliance with New York Supplement Law
• Listing of Discontinued Items
• Looking for the Onnit Gym & Retail Shop?
• Have a Donation Request?

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