If you're running into trouble on our site — whether it's a checkout error, a page not loading, or anything else that doesn't look right — we want to help get it sorted out quickly.
Before You Reach Out: Generate a Help Code
The fastest way for our team to assist you is with a Help Code. This gives us a direct look at what's happening on your end so we can troubleshoot efficiently.
Here's how:
- Scroll to the bottom of any page on Onnit.com.
- Click the "Generate Help Code" button in the footer.
- Copy the code that appears.
- Contact us and include the code in your message.
How to Contact Us
You can reach our team two ways:
- 💬 Live Chat — available on Onnit.com for real-time support
- 📝 Contact Form — submit a request through our Help Center
Be sure to include your Help Code along with a brief description of the issue and we'll take it from there.