Frequently Asked Questions
How do I create a subscription?
Creating a subscription for your favorite Onnit supplements and nutrition items couldn’t be easier! When adding the item to your cart, select the option to Autoship & Save along with your desired delivery frequency. You can also adjust your new subscription settings from within the cart itself during checkout.
To make it easy for you, we’ve added suggested, common frequencies. This will be determined from the size of the product selected and the amount of servings it contains to help keep you on track. You get to decide how often you would like to receive your order.
What are the benefits of a subscription?
Onnit subscriptions are automatic and worry free. Once created, your orders will process on the schedule you selected. Plus, you save money! Every subscription order receives a 15% discount off MSRP unless otherwise noted. From the initial order to the very last, you’re saving money
Going out of town and need to hold off on receiving it? We make it easy for you to adjust your subscription settings in your Account Dashboard.
How do I manage my deliveries?
The beauty of Onnit’s subscription program is that you have complete control. You may join the program whenever you’d like and leave the program whenever you’d like, without penalty.
Should you need to edit your subscription, all you need to do is log into your Onnit.com account and head to your Autoship & Save profile to view your subscription(s) and their controls. You can add or remove items from an existing subscription, adjust your order frequency, and change your next order date, just to name a few.
Need to change your shipping address or payment method? You can select from any address or payment method already saved to your account or you can add a new one. Each subscription can have its own shipping address and payment method, so you’re not limited to just one for your orders.
Want to select a different carrier for one of your subscriptions? No problem! You can select a preferred carrier for each active subscription. Just note that you’re selecting the carrier your package is with (UPS or USPS) and not the service type within that carrier. If we’re unable to ship your order with the preferred carrier when the order processes it will leave with the next best option. If shipping internationally, the package will always ship with UPS.
Have multiple subscriptions that you'd like to have shipped together? Absolutely! Just make sure all subscriptions are set to process on the same date, and they will automatically be shipped together. You can always adjust the date of upcoming subscription orders so the timing is exactly what you need it to be.
Need a hand? Don’t hesitate to reach out! Email help@onnit.com, and our incredibly optimized support team will be happy to help!
How will I know when my subscription order is on its way?
You can expect an order confirmation email every time an order processes. All upcoming order dates are available in your subscription profile as well. We’ll also shoot you an email as soon as your order ships so you can keep an eye on it from door to door. No surprises here!
When will I be charged?
You’ll be charged automatically on the date the order is processed.
An order just processed that I wasn’t ready for. Can it be canceled?
We got you! If the order has just processed and you haven’t received a shipping notification yet, you can attempt to cancel the new order and the subscription using the Cancel Subscription form or by visiting your Account Dashboard. This will also include a refund for the order, ensuring you’re taken care of all at once.
If the order is too far along in the shipping process to be cancelled, you’ll need to reach out to our Customer Experience Team (help@onnit.com or 855-ONNIT-99) to see how we can best assist. We’ll work together on the solution that’s best for you.
Onnit Subscription Terms and Conditions
These Subscription Terms and Conditions (“Terms”) are between you and Onnit Labs, Inc. and govern our respective rights and obligations. Please note that your use of the Onnit.com website is also governed by our website Terms and Conditions and Privacy Policy, as well as all other applicable terms, conditions, limitations, and requirements on the Onnit.com website, all of which (as changed over time) are incorporated into these Terms. If you sign up for an Onnit subscription, you accept these Terms, conditions, limitations, and requirements.
Subscription Benefit
The subscription discount is 15% off MSRP (unless otherwise noted) of certain products when choosing a recurring rebill frequency, and is outlined on the Onnit.com product webpage and in the cart during checkout. Subscription product pricing at rebill will apply the standard subscription 15% discount off product MSRP (unless otherwise noted). Applicable taxes and normal shipping rates and rules apply.
Subscription Cancellation
Your Onnit subscription will continue until canceled. You may cancel or modify your Onnit subscriptions at any time by using the Cancel Subscription form or by visiting your Account Dashboard.
Other Limitations
- We reserve the right to accept or refuse your subscription at our discretion.
- You may not transfer or assign any Onnit subscription.
- Onnit subscribers are not permitted to subscribe for the purpose of resale, rental, or to ship to their customers or potential customers using their Onnit subscription.
- Only certain products are eligible for Onnit subscriptions and are noted on the Onnit.com product webpage.
- We reserve the right to not ship you an Onnit subscription (some or all products) for one or more subscription periods as necessary, which may affect shipping rates including free shipping eligibility. We won’t charge you the subscription fee for skipped subscription period(s).
Fee and Renewal
The subscription fee is stated on the Onnit.com product webpage. Applicable taxes, and normal shipping rates and rules apply to all subscriptions. We will attempt to honor your preferred shipping method of your Onnit subscription, but as necessary, we reserve the right to process your subscription order using the next most economical shipping method.
If all eligible payment methods we have on record for you are declined for payment of your subscription fee, you must provide us a new eligible payment method promptly or your subscription will be canceled.
If you provide us with a new eligible payment method and are successfully charged, your new subscription period will vary depending on your chosen subscription. Visit your Account Dashboard and Subscription Orders to see renewal dates for your subscription.
UNLESS YOU NOTIFY US BEFORE YOUR RENEWAL DATE THAT YOU WANT TO CANCEL, YOU UNDERSTAND AND ACKNOWLEDGE YOUR ONNIT SUBSCRIPTION WILL AUTOMATICALLY CONTINUE, AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES, USING ANY SAVED PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
Agreement Changes
We may, in our sole discretion, change these Terms in accordance with the Conditions of Use. Customers with an active Onnit subscription will be notified via email at their Onnit account email address of any changes to these Terms.
Termination by Us
We may terminate your Onnit subscription at our discretion without notice. If we do so after you have been charged a subscription fee but prior to our shipment of the subscription order, your subscription will be canceled and we will give you a refund of the applicable subscription fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of any Onnit subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
Returns
All returns of Onnit subscriptions are subject to the Onnit.com Returns & Refunds Policy.