We want you to feel confident trying something new. That’s why our return policy is built to be simple, fair, and focused on getting you the best possible experience with our products.
Trying something new should feel easy.
That’s why our return policy is simple, fair, and focused on your experience.
For first-time purchases of select core supplements, you're covered by our Keep-It Money Back Guarantee
If it’s not a fit after giving it a fair shot, let us know. You don’t need to send it back—we’ll issue a full refund.
Keep-It details:
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Applies to first-time purchases of select products only
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Limit one refund per product, per customer
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Covers product cost only (excludes shipping and discounts)
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Valid for purchases made directly through Onnit.com
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Some products (like Alpha Brain Black Label & Total Human) require 30 days of use before eligibility
Returning Unopened Products
For all other supplements purchased through Onnit.com, we accept returns of unopened items (with the safety seal intact) within 90 days of purchase for a full refund.
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Contact our Customer Experience team before sending any product back
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Customers are responsible for return shipping fees
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Each shipment must be returned using its own label
(Our fulfillment centers process packages individually—combining returns may result in delays or incomplete refunds)
Opened Product? Let’s Talk.
If you've opened a product and aren’t satisfied, get in touch with us. Depending on the product and your situation, we may be able to offer:
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Store credit
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Troubleshooting support
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Another solution to help make it right
Multiple Shipments?
If you’ve received multiple subscription orders by mistake, or wish to return more than one shipment, reach out to our team. We’ll help you return everything efficiently.
Please remember: each shipment requires a separate return label to ensure accurate and timely processing.
Fitness Items
All fitness equipment is final sale and not eligible for return or refund.
We recommend double-checking product specs and sizing before purchasing
If you are looking to return Onnit Certifications, our team is here to help. Contact us here →