Trying Something New Should Feel Easy
For first-time purchases of select core supplements purchased through Onnit.com, you’re covered by our Keep-It Money Back Guarantee. Please note: once an order is placed, it cannot be canceled, so review your cart carefully before checking out.
Keep-It Money Back Guarantee
-
-
Applies only to first-time purchases of select products under $40.
-
You don’t need to send the product back to get a refund.
-
Limit one refund per product, per customer.
-
Only the product cost is refunded (shipping and discounts are not included).
-
Returns for Unopened Products
-
For items purchased from Onnit.com, you can return unopened products with the safety seal still intact within 30 days of purchase.
-
Initiate your return in our Returns Portal.
- If you are returning an unwanted subscription renewal, this does not automatically cancel the existing subscription. You will also need to head to your Subscriptions dashboard to prevent future renewals.
Opened Products? Let’s Talk
If you’ve opened a product and aren’t satisfied, you may still be eligible for a refund if it qualifies under the Keep-It Guarantee.
Otherwise, reach out to us. Depending on your situation, we may offer:
-
Store credit
-
Troubleshooting support
-
Other solutions to help make it right
Please note: These return and refund policies apply only to purchases made on Onnit.com. If you purchased from another retailer, returns must be processed through the original store.
Bundles
Bundles must be returned in full. Partial returns of bundle items are not accepted.
Fitness Items
All fitness equipment is final sale and not eligible for return or refund.
If you have any lingering questions, our team is here to help. Contact us here →