Katie M.

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Activity overview

Latest activity by Katie M.
  • Katie M. created an article,

    Wholesale Inquiries

    Interested in becoming a retailer of Onnit products? To start the process, please complete the application on our Onnit Wholesale webpage and someone from our Wholesale team will review your inform...

  • Katie M. created an article,

    How to edit your Subscription

    While our Subscription Program's Frequently Asked Questions fully details how to manage your Onnit subscriptions, here's a quick read to help you make any needed edits to your upcoming subscription...

  • Katie M. created an article,

    Onnit's Free Trial Program

    In an effort to make getting ONNIT a little easier for everyone, we've developed a Free Trial offer for a few or our original formulas, including: Alpha BRAIN New MOOD Shroom TECH Sport Customers...

  • Katie M. created an article,

    Tracking says my package was delivered, but I haven't received my order.

    If your tracking information is showing as "delivered" but you cannot locate your package we suggest checking around the address, including all entrances, and behind anything that could 'hide' the ...

  • Katie M. created an article,

    Onnit's Free Shipping Program

    We are excited to offer free shipping on orders with a minimum subtotal of $150 USD. This offer excludes Fitness and Digital items and is only available in the contiguous U.S. *Note: any discounts ...

  • Katie M. created an article,

    Can I use HSA or FSA?

    We do not accept HSA or FSA payments at this time. We do, however, accept all major credit cards, PayPal, and Apply Pay. 

  • Katie M. created an article,

    Didn't Receive A Confirmation Email?

    What do I do if I didn't receive my order confirmation details? If you have not received a confirmation email for your order it may have been filtered into a junk or spam folder. If it is not there...

  • Katie M. created an article,

    Why do I see multiple charges on my statement?

    What you may be seeing are not charges to your account, but temporary authorization holds placed due to multiple attempts to place the order that failed. This may happen because of incorrect inform...

  • Katie M. created an article,

    What does my Order Status mean?

    There are many phases in the lifecycle of an order from when it is placed to when it has shipped. You won't see every single status when viewing your order details in your Account Dashboard, so we ...

  • Katie M. created an article,

    Supplementation & Suggested Use

    All supplements available on Onnit.com are intended for healthy adults (ages 18+) to be used alongside a healthy lifestyle. If looking to begin a new supplementation routine, we strongly suggest co...