If your tracking information is showing as "delivered" but you cannot locate your package we suggest checking around the address, including all entrances, and behind anything that could 'hide' the package from passers by, as well as with immediate neighbors or a leasing office/mail room in your building (if applicable) to see if they may have received it by mistake.
Additionally, some drivers will scan packages as "delivered" as they start to service an entire street, block, or neighborhood. In this case, the scan would be premature and additional time would be needed to complete delivery.
After 24 hours of being marked as "delivered" and you still do not have the package, please contact our Customer Service team for further help, verifying the correct address information as you do so.