What is The Onnit Keto-Box?
The Onnit Keto-Box is a monthly subscription box delivering the top Keto products right to your doorstep. Each product is reviewed by our keto experts to ensure you’re receiving only the very best products.
What is your cancellation policy?
Onnit Keto-Box Subscriptions: Onnit Keto-Boxes are billed and shipped on a month-to-month basis. They are renewed and billed on the 1st of each month. If you cancel before the 1st of the month, you will not be billed or receive another box. If you cancel on or after the 1st of the month, it will be your last box. Keto-Boxes are non exchangeable and non refundable.
We think you'll miss your monthly Keto-Box, but you can cancel your subscription membership at any time. If you do choose to cancel, you may do so in your Account Dashboard. Need assistance? Contact the Onnit Support team at Help@Onnit.com.
*Please note: If you cancel after the billing of the month you will receive your Onnit Keto-Box for that month. You will not receive any following boxes after that month.
How does a Month-to-Month Subscription work?
Signing up for a Month-to-Month subscription means that you will be charged on the 1st of each month. You can cancel this subscription at anytime. You will receive a box a month until you cancel your subscription.
You will receive a notice of your upcoming billing 3 days before the actual bill date.
Am I able to return or exchange a Onnit Keto-Box?
These boxes are non refundable or exchangeable. If there are any complications with your Keto-Box, please don't hesitate to send us an email at Help@onnit.com.
Where does Onnit Keto-Box ship to?
Keto-Boxes can only ship within United States. Unfortunately, these cannot ship to military addresses, Guam, Puerto Rico, or the Virgin Islands. Boxes are mailed via FedEx SmartPost.
**Transit times are extended to Hawaii and Alaska due to FedEx SmartPost being a combination service. Delivery can be expected within 2-3 weeks of the ship date.
How much does shipping cost?
Zero. Nada. Free shipping.
When will my boxes ship to me?
Onnit Keto-Boxes will ship on the 10th of the month. Your box should arrive to you within 7-10 transit days after it has shipped.
How do I update my address for my subscription?
You can update your address in your Account dashboard in the Subscription Profile. Reach us at email@example.com for any assistance if needed. Address corrections must be made before the 4th of the month.
How do I update my credit card payment information?
Login & update through your Subscription Profile in your Account Dashboard.
How does Onnit Keto-Box subscription billing work?
Onnit Keto Boxes bill on a recurring basis. Your initial sign up is your first month's payment. Your first box will ship the following month. All recurring charges take place on the 1st of the month. You can cancel anytime before the 1st of the month to not receive any additional orders. Your subscription will renew at the original price you signed up with as long as your subscription is active.
Consult a medical doctor before taking this or any other nutritional supplement, if you are pregnant, nursing, have, or suspect a medical condition, or are taking any medications. Store in a cool dry place.
Some of our products may contain allergens. Please check the label for allergen content.