Seeing Multiple or Pending Charges on your Payment Source? This can occur and it doesn't need to be concerning!
During checkout, once you click "Place Order" is when the first transaction attempt takes place before the order is confirmed. If there were any issues with the information provided for the payment source, such as the billing address, zip code, or CVV, that transaction attempt will fail and bring you back to the payment page where necessary corrections can be made in order for the transaction to be successful.
When these failed transaction attempts occur, it is not uncommon to see each attempt as a pending transaction on the payment source that was used. Worry not - these are pending charges that will naturally float off your statement within a few business days.
To explain what happens behind the scenes, the payment is authorized initially but immediately rejected due to any incorrect information. When this occurs the gateway will automatically void it, but our servers can react faster than the bank, and this means you may see pending charges associated with all order attempts on your account. Some banks don’t acknowledge these voids right away, but they are not "settled" transactions, meaning that funds have not been removed from the account.
Please review the billing information you are providing at checkout to ensure that it matches your bank statement exactly and you should then be able to successfully place your order.
If you have additional questions associated with this information, please email firstname.lastname@example.org.