If you are having password trouble, please access the reset password link. This will send you an email with a redirect to create a new password.
Note: this email can end up in a junk or spam folder, so thoroughly search your inbox if you're not seeing it!
Using a VPN for your network connection? This can often be the cause of login and ordering issues, as it blocks your IP address. Please turn off the VPN and attempt to log in without it. If you are still having issues, click here to clear your cookies. This should break any old session you had and from there you should be able to log in normally on the Login Page.
If troubles persist and you are not able to place an order, please contact our support team. We have agents available via phone at 1-855-ONNIT-99, Monday-Friday, 9am-3pm CST, and live chat, Monday-Friday, 10am-5pm CST, and Saturday's, 9am-1pm CST. They can also be contacted via email at help@onnit.com 24/7. Just note that emails will be responded to within 2-3 businesses days. If the matter is time sensitive, we suggest calling or chatting in to get a representative in real time.