Support Center

Canada

Last Updated: Jul 01, 2014 05:44PM CDT
FEDEX PRIORITY AND ECONOMY SERVICES:
Priority, Economy, and Ground shipping options (For Example 1-3 days) is 1-3 estimated delivery from once the package enters the country. The reason being we cannot account for customs procedures that may lead to delays. Thanks for your patience!

UPS MAIL INNOVATIONS:
Customers in Canada using this service are reporting waiting between 10 - 15 business days for their packages to clear customs and reach their final destinations.

Canadian NewMood Formula (30-ct bottle):
Due to restrictions set in place by Health Canada, we've created a NewMood formula, specifically for Canadian customers. Canadian New Mood has subtle variations based on the allowances from Health Canada that should not pose a noticeable difference in product efficacy. It is an equivalent product that should produce the same effects.
*** For a complete nutritional facts breakdown of the differences in the Canadian and original formula, please see our product page here: https://www.onnit.com/new-mood/#ingredients-use

Total Primate Care to Canada:
As of November 2013, we've had to halt all Total Primate Care shipments to Canada. Unfortunately, Health Canada only allows a daily serving limit of 220mg of L-tryptophan to be imported into the country. Each night pack of TPC includes one NewMood pill, which contains 250mg of the ingredient. We are working on a solution to enable Canadian customers to be able to enjoy the benefits of our TPC packs in the future. In the meantime, we apologize for the inconvenience!


***Canadian customers are subject to taxation in the form of customs, duties, and/or brokerage fees. These charges are implemented by Canadian Government Agencies and are under no control of Onnit Labs. If you refuse your package
due to unwillingness to pay duties/taxes and your package is returned to us, your shipping charge will not be refunded.


***To purchase Onnit Fit equipment in Canada, please visit Primal Fit.
NOTE: Our international distributors may not carry all Onnit products.

***For all Canadian wholesale inquiries, please contact our exclusive distributor, Hedley Enterprises:
Toll-Free Phone: 1-888-292-5660
Fax: 204-571-1811
Email: info@hedleys.ca

Contact Us

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