Support Center

Canada

Last Updated: Apr 10, 2014 12:08PM CDT
FEDEX PRIORITY AND ECONOMY SERVICES:
Priority, Economy, and Ground shipping options (For Example 1-3 days) is 1-3 estimated delivery from once the package enters the country. The reason being we cannot account for customs procedures that may lead to delays. Thanks for your patience!

UPS MAIL INNOVATIONS:
Customers in Canada using this service are reporting waiting between 10 - 15 business days for their packages to clear customs and reach their final destinations.

INTERNATIONAL AIR LIFT:
Normal international delivery takes up to 14 business days (about 3 weeks) however, the majority of our Canadian customers are reporting waiting 3-4 weeks for their packages to arrive. We are working on setting up distribution centers in Canada to avoid shipping and customs delays in shipping in the future.

Canadian NewMood Formula (30-ct bottle):
Due to restrictions set in place by Health Canada, we've created a NewMood formula, specifically for Canadian customers. Canadian New Mood has subtle variations based on the allowances from Health Canada that should not pose a noticeable difference in product efficacy. It is an equivalent product that should produce the same effects.
*** For a complete nutritional facts breakdown of the differences in the Canadian and original formula, please see our product page here: https://www.onnit.com/new-mood/#ingredients-use

Total Primate Care to Canada:
As of November 2013, we've had to halt all Total Primate Care shipments to Canada. Unfortunately, Health Canada only allows a daily serving limit of 220mg of L-tryptophan to be imported into the country. Each night pack of TPC includes one NewMood pill, which contains 250mg of the ingredient. We are working on a solution to enable Canadian customers to be able to enjoy the benefits of our TPC packs in the future. In the meantime, we apologize for the inconvenience!


***Canadian customers are subject to taxation in the form of customs, duties, and/or brokerage fees. These charges are implemented by Canadian Government Agencies and are under no control of Onnit Labs. If you refuse your package
due to unwillingness to pay duties/taxes and your package is returned to us, your shipping charge will not be refunded.


***To purchase Onnit Fit equipment in Canada, please visit Primal Fit.
NOTE: Our international distributors may not carry all Onnit products.

***For all Canadian wholesale inquiries, please contact our exclusive distributor, Hedley Enterprises:
Toll-Free Phone: 1-888-292-5660
Fax: 204-571-1811
Email: info@hedleys.ca

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