*Refund Policy*

We strongly believe in our products and want every customer to leave satisfied, whether they like our products or not. This is the reason for the "Onnit Money Back Guarantee". Due to inevitable fraudulent activity we have set the guidelines below. All policy information applies to purchases made directly through Onnit.com. Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.

**Please contact customer service prior to sending any product back for a return, replacement, or exchange:
P: 1-855-ONNIT-99 (855-666-4899)
E: help@Onnit.com
OR use the Refund Request Form

The guarantee is valid only if the following conditions and stipulations are met and agreed upon:

1) SUPPLEMENTS

Entry-size supplements do not require a return for full refund (minus shipping & applied discounts). Entry-size supplements include:

- Alpha Brain 30ct
- Alpha Brain Instant 30ct
- DigesTech 60ct
- Earth Grown Nutrients: Black Cherry & Lemon Mint (200g tub)
- Key Minerals 120ct
- Melatonin Spray: Lavender & Mint
- NewMood 30ct
- ShroomTECH Sport 30ct
- ShroomTECH Immune 30ct
- Spirulina & Chlorella 80ct
- Stron Bone and Joint 90ct
- Total Primate Care 15-day supply
- Total Gut Health 15-day supply
- ViruTech 60ct
- Vitamin D3 Spray in MCT Oil

* Total Strength + Performance is a 30-day trial product. Please allow for 30-days use to see intended results. If at that time you do not feel that you've experienced the desired results, at that point you may contact us for a refund.

The guarantee is valid within 90-days of the initial purchase date. We will request feedback regarding the formula in question in order to properly process the refund request. Refunds processed through credit card transactions may take 5-7 business days to post to a bank statement, as this is dependent on the financial institution and not on Onnit's merchant provider.

Supplement formulas that do not fall under the Keep-It Money Back Guarantee will qualify for a full refund of the product upon return of the remaining product; partial refunds can be granted with no return required. Refunds are only applicable to cost of product, as shipping fees will not be refunded. The formulas that are included in this statement are:

- Alpha Brain 90ct
- Alpha Brain Two Smart Pack
- Fulvic Minerals
- Melatonin Spray Flavors Twin Pack
- New Mood 60ct
- New Mood 90ct
- Shroom Tech Immune 90ct
- Shroom Tech Sport 90ct
- Total Primate Care (30 Day Supply)

Returns can be sent to the following address:
Onnit Labs
ATTN: Returns
4401 Freidrich Lane
Suite 110
Austin, TX 78744


2) FOODS

If dissatisfied with any one of our Onnit food products, please return the remainder of the product for a refund. Partial refunds may be granted for some containers. Empty containers will not be refunded.

3) FITNESS, KNOWLEDGE, DVD'S, DIGITAL DOWNLOADS

Fitness Equipment, DVDs, Knowledge (literature) and Digital Downloads are not eligible for the money back guarantee.

4) APPAREL, GEAR, & EXCHANGES -

Apparel and gear must be returned in unused, unwashed, unworn condition for a refund. Apparel may be exchanged for an alternative size if the wrong size is purchased. The replacement will not be sent out until the original is received, customer will be asked to pay for reshipping fees. **Apparel not returned in the indicated unused, unwashed, unworn condition are subject to restock fees that will be deducted at the point of refund.

5) OTHER

The Onnit Personal Care line of products (deodorant, lip food, body wash, toothpaste, etc...) are not eligible for the money-back guarantee.

Blendtec™ Blenders are refund eligible, but under special provisions. If dissatisfied with your Blendtec™ purchase, please contact customer service for information on how to proceed. For further detailed refund, repair, and warranty information, please see Blendtec™ Blender help page.

**Please do not request a refund if you have had the product less than two weeks. We offer such a stellar refund policy because we truly believe in our products and want our customers to give them an honest shot.**
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Onnit™ prides itself on the verity of our endorsements. All members of the honor roll sampled product prior to any financial considerations, and actively continue to use the product(s) mentioned. Many members of the honor roll have subsequently been compensated for their promotional efforts on our behalf, however we have done everything in our power to ensure this has no bearing on the integrity of their testimonials. The following honor roll members have received some form of financial compensation: Joe Rogan, AJ Hawk, Bode Miller, Mehcad Brooks, Whitney Miller, Max Eberle, Roger Huerta, Heath Herring, David Rickels, Ben Saunders, Matt Every, Donald Schultz, Matt Vengrin, Dr. Martin Lazar, Nick Pittsinger.

Secure Shopping

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access any information on our website. We incorporate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (SSL) for the encryption of all financial transactions through the website. We use industry-standard, 256bit SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. For example, when you visit the website, you access servers that are kept in a secure physical environment, behind a locked cage and a hardware firewall. After a transaction, your credit card information is not stored on our servers.

Military Discount

In thanks to our military service men and women, we're extending a 15% discount on all products purchased at Onnit.com.

Anyone shipping their order to an APO/FPO/DPO address will have a 15% discount automatically applied to their order.

In order to military verify your account, please either send an email from your .mil email address or send in a snap shot of your military ID to our customer service help desk. Blacking out rank and or post is acceptable. In either case, please include the civilian email address or whichever email address you have registered with Onnit.com somewhere in the message body so we know which account to verify. Please setup an account with Onnit.com prior to submitting your request.

* US Military members, please choose United States as your destination country when creating your customer profile — this will ensure that your package ships via USPS and that you are not given international shipping rates.

Keep-It™ Money Back Guarantee

We’ve taken the tricks out of the Money Back Guarantee. Most companies push out mediocre products and rely on the fact that dissatisfied customers are too busy to go through the hassle of returning the product to qualify for their money back. We’re confident you’ll love your Onnit supplements, and we’re not gonna play games with you.

Order any of our entry size supplements, and if you don’t like it, you can keep it. Notify us and we’ll give you a full refund right there on the spot. No complicated intake forms and no return necessary. We trust you, but to protect against fraud, the Keep-It™ guarantee is valid only for first time purchases of a product, and redeemable up to three months after purchase.

Multiple bottles, foods, apparel and gear are subject to our basic, no stress money back guarantee. Fitness equipment, personal care products, knowledge purchases, and DVDs are not eligible. For more information and a full list of products that qualify, visit our Keep-It™ page. To process a refund, visit our support page.

Save With Local Pickup

Do you live in the Austin, Texas, area? Save on shipping costs by completing your purchase in person at Onnit Headquarters.

Our business hours are:
Monday – Friday, 9am – 5pm CST

We are located at:
4401 Freidrich Ln Suite 302, Austin, TX 78744

Or try our Store Locator

— Spend $150 —
Get $30
In Onnit Rewards Credit*
Offer Expires 3/31/16. $30 Onnit Reward Credit will be automatically applied to your Onnit account after purchase. $30 Onnit reward can be redeemed between 4/1/16 and 4/30/16.

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